Manager, ServiceNow
$134,710–$268,985 year
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Manage ServiceNow client implementations by leading multiple workstreams from initial planning through post-engagement support. Lead client workshops to translate complex ITSM, ITOM, and IRM needs into functional requirements while engaging decision-makers to align project roadmaps with organizational strategies. Provide guidance, training, and mentorship to teams and clients on platform operations and development, then lead on-shore and off-shore agile-based deliverables. Support business development activities including proposal development and cross-service line collaboration while managing engagements according to financial policies. This Manager role within KPMG's Advisory practice focuses on driving transformation and delivering value through enterprise-level ServiceNow implementations.
Required Qualifications
- Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations
- At least three years of experience directly managing the ServiceNow platform
- Extensive focus on ITSM, ITOM and IRM
- Bachelors degree from an accredited college/university
- Minimum five years equivalent work experience
- Completion of at least two full implementations of ServiceNow
- Current certification in ServiceNow System Administration (CSA)
- Current certification in at least one of the following: CIS - IT Service Management, CIS – Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third-party Risk Management, or CIS - Vulnerability Response
- Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements
- Travel as needed
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Desired Qualifications
- Current certification in CIS - IT Service Management
- Current certification in CIS – Discovery
- Current certification in CIS - Event Management
- Current certification in CIS - Service Mapping
- Current certification in CIS - Risk and Compliance
- Current certification in CIS - Third-party Risk Management
- Current certification in CIS - Vulnerability Response
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