Manager, ServiceNow
$134,710–$268,985 year
On-siteBoston, Massachusetts, United States
Job Summary
Manage ServiceNow client implementations by leading workstreams from initial planning through post-engagement support. Lead workshops to translate complex ITSM, ITOM, and IRM needs into functional requirements while engaging decision-makers to align project roadmaps with organizational strategy. Provide guidance, training, and mentorship on ServiceNow operations and development, then lead on-shore and off-shore teams to execute agile-based deliverables. Support business development activities including proposal development and work with cross-service line resources. Manage engagements strictly according to KPMG's financial and cost management policies.
Required Qualifications
- Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations
- At least three years of experience directly managing the ServiceNow platform
- Extensive focus on ITSM, ITOM and IRM
- Bachelors degree from an accredited college/university
- Minimum five years equivalent work experience
- Completion of at least two full implementations of ServiceNow
- Current certification in ServiceNow System Administration (CSA)
- Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements
- Travel as needed
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Desired Qualifications
- Current certification in CIS - IT Service Management
- Current certification in CIS – Discovery
- Current certification in CIS - Event Management
- Current certification in CIS - Service Mapping
- Current certification in CIS - Risk and Compliance
- Current certification in CIS - Third-party Risk Management
- Current certification in CIS - Vulnerability Response
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.