Manager, ServiceNow
$134,710–$268,985 year
On-siteBoston, Massachusetts, United States
Job Summary
Manage ServiceNow client implementations by leading workstreams from initial planning through post-engagement support. Lead client workshops to translate complex needs into functional requirements for ITSM, ITOM, or IRM, while engaging decision-makers to align project roadmaps with organizational strategies. Provide guidance, training, and mentorship on ServiceNow operations and development, and lead on-shore and off-shore teams to deliver agile-based results. Support business development activities including proposal development and work with resources across service lines. Manage engagements according to financial and cost management policies. This role requires five years of experience managing enterprise systems with three years in ServiceNow, including two full implementations and relevant certifications. No visa sponsorship is available.
Required Qualifications
- Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations
- At least three years of experience directly managing the ServiceNow platform
- Extensive focus on ITSM, ITOM and IRM
- Bachelors degree from an accredited college/university
- Completion of at least two full implementations of ServiceNow
- Current certification in ServiceNow System Administration (CSA)
- Current certification in at least one of the following: CIS - IT Service Management, CIS – Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third-party Risk Management, or CIS - Vulnerability Response
- Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements
- Travel as needed
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Desired Qualifications
- Experience managing and maintaining large, enterprise systems in complex, matrixed organizations (in addition to the minimum five years required)
- Experience directly managing the ServiceNow platform (in addition to the minimum three years required)
- Extensive focus on ITSM, ITOM and IRM (in addition to the minimum requirement)
- Completion of at least two full implementations of ServiceNow (in addition to the minimum requirement)
- Current certification in ServiceNow System Administration (CSA) (in addition to the minimum requirement)
- Current certification in CIS - IT Service Management, CIS – Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third-party Risk Management, or CIS - Vulnerability Response (in addition to the minimum requirement)
- Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements (in addition to the minimum requirement)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.