Manager, ServiceNow
$134,710–$268,985 year
On-siteNew York City, New York, United States
Job Summary
Manage ServiceNow client implementations by leading multiple workstreams from initial planning through post-engagement support. Lead client workshops to translate complex ITSM, ITOM, or IRM needs into functional requirements and engage decision-makers to align project roadmaps with organizational strategies. Provide guidance, training, and mentorship to team members and clients on ServiceNow operations and development while leading on-shore and off-shore teams to complete agile-based deliverables. Support business development activities including proposal development and work with resources from other service lines. Manage engagements according to KPMG's financial and cost management policies. This role requires five years of experience managing enterprise systems and three years directly managing the ServiceNow platform.
Required Qualifications
- Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations
- At least three years of experience directly managing the ServiceNow platform
- Extensive focus on ITSM, ITOM and IRM
- Bachelors degree from an accredited college/university
- Minimum five years equivalent work experience
- Completion of at least two full implementations of ServiceNow
- Current certification in ServiceNow System Administration (CSA)
- At least one of the following certifications: CIS - IT Service Management, CIS – Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third-party Risk Management, or CIS - Vulnerability Response
- Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements
- Travel as needed
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Desired Qualifications
- Current certifications in ServiceNow System Administration (CSA) and at least one of the following is preferred: CIS - IT Service Management, CIS – Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third-party Risk Management, or CIS - Vulnerability Response
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