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Manager - ServiceNow
$108,970–$132,046 year
Hybrid · Tampa, Florida, United States or Princeton, New Jersey, United States
Job Summary
Manager - ServiceNow role focused on designing, developing, and implementing complex ServiceNow solutions. Collaborate with business stakeholders to automate processes, stay current with ServiceNow features, and document business processes for automation. Lead cross-functional teams, mentor junior ServiceNow developers, participate in agile ceremonies, and drive user-centric solutions with a focus on delivering value in healthcare technology. Requires university degree or equivalent experience, experience with ITSM/HRSD/Service Portal/Virtual Agent modules, and strong leadership and communication skills.
Required Qualifications
- University degree or 7 years of relevant experience
- Experience with ServiceNow modules: IT Service Management (ITSM), HR Workforce/Service Delivery (HRSD), Service Portal, Virtual Agent/Now Assist
- ServiceNow Certification options preferred: CSA, CAD, or CIS
- Strong leadership and mentoring capabilities
- Ability to work independently with multiple priorities in a fast-paced environment
- Excellent communication and collaboration across cross-functional teams
- Agile planning experience and ability to contribute to sprint planning
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