Manager, Service Supply Chain Operations Europe

Lead day-to-day Aftersales supply chain operations across Europe, managing demand/supply planning, logistics, warehousing, inventory control, and distribution for service parts, accessories, tooling, and packaging. Drive performance across key KPIs including OTIF, fulfilment, MoS, claim rate, and inventory accuracy while optimizing 3PL partners and warehouse transportation. Own planning processes such as forecasting, replenishment, and safety stocks, ensuring system integrity and data quality. Improve logistics flows and packaging sustainability to enhance cost efficiency, while managing and developing the regional operation team. Act as the primary escalation point for parts availability and partner with Service, Procurement, Engineering, Quality, Finance, and Global Supply Chain on operational improvements. Establish scalable processes and lead continuous improvement initiatives to support expansion into new markets.