Manager - Service Experience - Manhasset Center Rack
$55,500–$89,000 year
On-site · Manhasset, New York, United States
Job Summary
Service Experience Manager leads and develops a team to drive store volume through the education and execution of Service Experience initiatives (e.g., Nordstrom Rewards program and gift card sales). Responsibilities include recruiting, hiring, training, and coaching staff; educating employees on tools, processes, and systems to enhance customer shopping experiences and increase sales; creating actionable business plans to meet service and sales goals; driving continuous improvements; and collaborating with store leadership to optimize performance. The role requires strong leadership, customer service excellence, and the ability to motivate others, with a flexible schedule including evenings and weekends. For Nordstrom Rack roles, prior Rack Store experience is preferred; for Nordstrom Store roles, prior Nordstrom experience is preferred.
Required Qualifications
- 1+ years of retail management experience
- Exceptional customer service skills
- Dynamic leadership and the ability to motivate and develop future leaders
- Proven track record of using metrics to identify opportunities and drive business
- Ability to work a flexible schedule including evenings and weekends
- Prior experience in Rack Store or Nordstrom Store preferred
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