Manager, Service Delivery
On-site · Costa Mesa, California, United States
Costa Mesa, California, United StatesOn-siteFull TimeSenior LevelBachelors DegreeUnknown
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Service Desk Manager responsible for leading a team delivering remote IT support for Integris clients; manage service desk performance to meet KPIs; provide mentorship and coaching to technicians and team leads; oversee ticket intake and de-escalation; collaborate with CX and Field Services to ensure service quality; drive process improvements and ensure accurate time records and documentation; require 8:00 AM - 5:00 PM PST work window.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field OR- equivalent experience
- Certifications such as Microsoft MCSA/MCSE, VMware VCP, Cisco CCNA, CompTIA A+, Network+, Security+ are preferred
- 6+ years of experience in IT operations
- 2+ years of experience proving leadership or mentoring of peers or in a supervisory capacity
- MSP industry expertise preferred
- ITIL concept familiarity
Desired Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field OR- equivalent experience
- Certifications such as Microsoft MCSA/MCSE, VMware VCP, Cisco CCNA, CompTIA A+, Network+, Security+ are preferred
- 6+ years of experience in IT operations
- 2+ years of experience proving leadership or mentoring of peers or in a supervisory capacity
- MSP industry expertise preferred
- ITIL concept familiarity
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.