Manager, Service Center - TForce Freight

Oversee day-to-day operations of TFF Service Centers by analyzing operational data to verify driver allocation and route plans. Compare planned versus actual performance reports to identify best practices, root causes for service failures, and necessary operational adjustments. Observe dock operations to ensure established work procedures are followed and manage supervisors and managers. Collaborate with the service center team to develop action plans that improve service level results, while participating in sales meetings to understand customer requirements and provide operational expertise. Manage customer relationships, resolve issues, and retain customers by communicating updated corporate policies and service center work rules. Identify individual and team skill gaps to facilitate developmental opportunities.