Manager, Service Center - TForce Freight
On-siteRichfield, Ohio, United States
Job Summary
Oversee day-to-day operations of TFF Service Centers by analyzing operational data to verify driver allocations and routes. Compare planned versus actual performance reports to identify best practices, root causes for service failures, and necessary operational adjustments. Observe dock operations to ensure established work procedures are followed, while managing and maintaining customer relationships to resolve issues and retain clients. Collaborate with the service center management team to develop action plans that improve service level results, and participate in sales team meetings to provide operational expertise on customer requirements. Communicate updated corporate policies and service center work rules, and identify individual and team skill gaps to support development.
Required Qualifications
- U.S. citizen or otherwise authorized to work in the U.S.
- Excellent Verbal and Written Communication Skills- Required
Desired Qualifications
- Bachelor's Degree or international equivalent - Preferred
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