Manager, Service and Repair
$102,000–$177,100 year
On-site · Danvers, Massachusetts, United States
Job Summary
Manager, Service & Repair at Johnson & Johnson leads strategic and tactical operations of service and repair for Abiomed medical device products, overseeing depot repair operations, field service coordination, and lifecycle service delivery to ensure high-quality, compliant, and timely service to customers and patients. Responsibilities include leading a team of supervisors, engineers, and technicians; managing service delivery timelines, costs, and SLAs; driving root-cause analysis and containment; ensuring FDA/ISO compliance and quality-system adherence; developing SOPs; partnering with Quality and Regulatory teams on audits and CAPAs; executing Lean/Six Sigma/5S initiatives to improve efficiency, scalability, and cost; coordinating with Supply Chain, Quality, Engineering, and Customer Service for product launches, service readiness, and business performance reporting.
Required Qualifications
- Bachelor’s degree in related field, or equivalent work experience considered
- 7+ years of experience in field service, repair operations, or production environment within a regulated industry
- Prior experience leading teams in a technical or operations environment
- Strong leadership and people management skills
- Knowledge of service operations, depot repair, and field service processes
- Experience with Lean, Six Sigma, Kaizen, and continuous improvement methodologies
- Strong understanding of regulatory and quality requirements for medical devices
- Excellent communication and cross-functional collaboration skills
- Ability to manage complex operations and exercise judgment in a fast-paced environment
- Proficiency with Microsoft Office; experience with SAP and Salesforce preferred
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