Manager, Service and Repair
$102,000–$177,100 year
On-site · Danvers, Massachusetts, United States
Job Summary
Manager, Service & Repair leads end-to-end service and repair operations for Abiomed medical device products, overseeing depot repair, field service coordination, and lifecycle service delivery; responsible for achieving on-time service, SOPs, QA compliance with FDA/ISO, Lean/Six Sigma, and 5S; builds and develops a team of supervisors, engineers, and technicians, aligning with Supply Chain, Quality, Engineering, and Customer Service; role supports Cardiovascular device solutions, includes depot lab activities, parts/labor/logistics planning, and lifecycle service from service request through repair and return to service; requires a Bachelor’s degree and 7+ years in field service/repair in a regulated industry, with strong leadership, communication, and cross-functional collaboration skills; proficiency with SAP and Salesforce preferred.
Required Qualifications
- Bachelor’s degree in related field, or equivalent work experience
- 7+ years of experience in field service, repair operations, or production environment within a regulated industry
- Prior experience leading teams in a technical or operations environment
- Medical device industry experience preferred
- Strong leadership and people management skills
- Knowledge of service operations, depot repair, and field service processes
- Experience with Lean, Six Sigma, Kaizen, and continuous improvement methodologies
- Strong understanding of regulatory and quality requirements for medical devices
- Excellent communication and cross-functional collaboration skills
- Ability to manage complex operations and exercise judgment in a fast-paced environment
- Proficiency with Microsoft Office; experience with SAP and Salesforce preferred
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.