Manager, Service and Repair
$102,000–$177,100 year
On-site · Danvers, Massachusetts, United States
Job Summary
Manager, Service and Repair leader responsible for guiding strategic and tactical operations of service and repair for Abiomed medical device products, overseeing depot repair, field service coordination, and lifecycle service delivery to ensure high-quality, compliant service from service request through repair and return to service. Leads a team of supervisors, engineers, and technicians, drives continuous improvement initiatives using Lean, Six Sigma, and 5S; ensures adherence to FDA/ISO and quality systems; collaborates with Quality and Regulatory teams, Supply Chain, Engineering, and Customer Service to support product launches, service readiness, and performance metrics; acts as a key liaison with internal stakeholders and manages operational performance, timelines, costs, and SLA adherence.
Required Qualifications
- Bachelor’s degree in related field, or equivalent work experience considered
- 7+ years of experience in field service, repair operations, or production environment within a regulated industry
- Prior experience leading teams in a technical or operations environment
- Medical device industry experience preferred
- Strong leadership and people management skills
- Knowledge of service operations, depot repair, and field service processes
- Experience with Lean, Six Sigma, Kaizen, and continuous improvement methodologies
- Strong understanding of regulatory and quality requirements for medical devices
- Excellent communication and cross-functional collaboration skills
- Ability to manage complex operations and exercise judgment in a fast-paced environment
- Proficiency with Microsoft Office; SAP and Salesforce preferred
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