Manager / Senior Manager, Service Academy
On-siteNūh, Haryana, India
Job Summary
Lead the Service Academy by translating departmental strategies into actionable workplans and providing day-to-day operational oversight for training, coaching, recognition, and administrative functions. Monitor progress on WSQ programmes and service initiatives, coordinating with role owners to ensure execution aligns with objectives while identifying opportunities to strengthen programme integration. Build relationships with clinical, operational, and corporate stakeholders to support targeted interventions and collaborate with HR, L&D, and nursing partners on broader organisational priorities. Oversee tracking of dashboards and key performance indicators, reviewing data to identify trends and improvement opportunities, while ensuring audit readiness for departmental processes. Coach team members to strengthen professional confidence and execution capabilities, fostering a culture of shared accountability and continuous learning. Provide thought partnership to the Head, Service Academy by surfacing insights and recommendations that support service transformation.
Required Qualifications
- Bachelor's degree preferably in Learning & Development or related field
- At least 5 years of experience in managing a learning & development department
- Strong project management and organisational skills
- ability to manage multiple priorities
- Excellent communication and interpersonal skills
- Ability to work independently
- contribute to a collaborative team environment
- Excellent communication, problem solving, presentation, negotiation and interpersonal skills
Desired Qualifications
- Possess ACTA, DDLP certification
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