Manager, Security
$136,340–$176,440 year
On-siteFoster City, California, United States
Job Summary
Develop and continuously improve enterprise service level agreements, support standards, and escalation paths for the Corporate Security Systems Team. Own the day-to-day operational support model for physical security systems, including access control, video management, visitor management, intrusion detection, and related field devices. Lead preventive maintenance, break-fix, and lifecycle replacement programs to reduce downtime and maintain consistent user experience across sites. Partner with site security teams, Facilities, IT, and business stakeholders to ensure documented support plans and reliable incident response processes. Coordinate workload for internal resources, contractors, and vendors to meet agreed service levels while managing security integrator performance and warranty support. Maintain accurate system documentation, asset inventories, and operational procedures to inform leadership on system performance and operational risk.
Required Qualifications
- High School Diploma
- At least 10 years of relevant industry experience
- Demonstrated experience supporting physical security systems in a corporate, campus, regulated, or enterprise environment
- Expert working knowledge of access control, video management, visitor management, intrusion detection, alarm monitoring, intercom, and related physical security technologies
- Strong understanding of service operations, including ticket management, preventive maintenance, break-fix support, service level agreements, escalation management, root cause analysis, and continuous improvement
- Proven ability to manage security integrators, contractors, and vendors to deliver timely, high-quality maintenance, troubleshooting, commissioning, and documentation
- Experience leading or coordinating technical teams, contract personnel, or cross-functional resources in a fast-paced operational environment
- Ability to partner effectively with Corporate Security, Facilities, IT, Procurement, site leadership, and business stakeholders across multiple locations and time zones
- Strong analytical and data management skills, with the ability to use metrics, reports, asset inventories, and service history to improve reliability and reduce operational risk
- Excellent written, verbal, interpersonal, and presentation skills, including the ability to communicate technical issues clearly to both technical and non-technical audiences
- High attention to detail and sound judgment when managing system access, sensitive information, operational procedures, and security-related incidents
- Self-starter with strong organizational skills and the ability to prioritize competing demands with minimal supervision
- Strong customer service mindset with the ability to set expectations, resolve issues professionally, and build trust with site teams and business partners
Desired Qualifications
- Experience with CCURE, Milestone, and TDS
- ASIS certification such as PSP, CPP, or APP
- Project management or security technology certifications
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