Manager, Sales Support
On-sitePlano, Texas, United States
Job Summary
Lead and manage the Sales Coordinator staff, overseeing hiring, retention, and daily workflow from initial pricing to order entry. Coordinate all customer projects and work orders, including creating project numbers, quotes, and negotiating vendor pricing for service and product. Assist Sales and Designers with product research and technical order information while ensuring best practices and documentation standards are followed throughout the process. Provide regular status reports to customers, confirm signed sales orders, and manage team assignments to balance workload activities. Maintain successful project flow between Designers, Project Managers, and Installation Crews while attending required meetings.
Required Qualifications
- 3 to 5 years of experience in customer service-related field
- Microsoft Office Suite
- Exceptional customer service skills & multi-tasking abilities
- Work in fast-paced environment
- Build strong relationships with internal team (such as sales, design & project management)
- Detail-oriented
- Ability to organize and prioritize workloads
- Communicate effectively across multiple departments
Desired Qualifications
- Moderate to a high level of product knowledge
- Moderate to high-level expertise in vendor/customer discounting
- Moderate to a high level of independence – able to work with minimal supervision
- Khameleon (Business System)
- Project Spec (product specification software)
- PlanGrid
- Adobe Acrobat
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