Manager, Sales Support
On-sitePlano, Texas, United States
Plano, Texas, United StatesOn-siteFull Time
Full Time
Job Summary
Lead, direct, and manage the Sales Coordinator staff, overseeing processes from initial pricing to order entry. Collaborate with Sales, Design, and Project Management to coordinate customer projects, work orders, and service requests while ensuring best practices and documentation standards are maintained. Negotiate vendor pricing, assist in budgeting and quoting, and confirm signed sales orders to ensure responsible sale closures. Provide regular status updates to customers and attend project meetings as required. Manage team assignments to balance workloads and participate in scheduled team meetings.
Required Qualifications
- 3 to 5 years of experience in customer service-related field
- Microsoft Office Suite
- Exceptional customer service skills & multi-tasking abilities
- Work in fast-paced environment
- Build strong relationships with internal team (such as sales, design & project management)
- Detail-oriented
- Ability to organize and prioritize workloads
- Communicate effectively across multiple departments
Desired Qualifications
- Moderate to a high level of product knowledge
- Moderate to high-level expertise in vendor/customer discounting
- Moderate to a high level of independence – able to work with minimal supervision
- Khameleon (Business System)
- Project Spec (product specification software)
- PlanGrid
- Adobe Acrobat
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