Manager Sales and Service Transformation
HybridAmsterdam, North Holland, The Netherlands or Amsterdam, New York, United States
Job Summary
Lead end-to-end design and delivery of complex digital customer transformation programs for top-tier national and international clients. Architect and implement CRM and CCaaS solutions while advising on customer-centric service delivery strategies. Manage project teams and coaches developers to ensure portfolio alignment with strategic goals. Build the commercial network to drive sustainable client value and deliver impactful digital innovations. Work within the Sales & Service Transformation team of approximately 120 colleagues to develop platforms and customer experiences. Requires a university degree, minimum five years in complex digital transformation project management, and strong communication skills in Dutch and English.
Required Qualifications
- een universitaire studie afgerond
- minimaal 5 jaar werkervaring in project- of programmamanagement van complexe digitale transformaties
- relevante werkervaring bij toonaangevende bedrijven
- ervaring in - en een netwerk voor - sales en delivery van digitale transformaties
- aantoonbaar meerdere jaren project ervaring (zowel intern of extern) als consultant of manager
- communicatieve vaardigheden om duidelijk te communiceren over complexe vraagstukken op alle niveaus van de organisatie
- uitstekende professionele vaardigheden in de Nederlandse en Engelse taal, gesproken en geschreven
Desired Qualifications
- kennis en/of werkervaring met Salesforce, Microsoft of Genesys
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