Manager, Sales and Customer Service
On-siteSouth Portland, Maine, United States
Job Summary
Lead sales initiatives and manage a productive team to exceed goals through coaching, recognition, and data-driven strategies. Oversee operational areas including stockroom, merchandising, and equipment while conducting talent analysis to establish career progression plans and reduce turnover. Interview, hire, train, and evaluate direct reports to meet performance expectations, actively filling open positions with internal colleagues. Address complaints and resolve problems with colleagues while fostering an inclusive environment that strengthens relationships with customers and communities. Work a flexible retail schedule including evenings, holidays, and weekends.
Required Qualifications
- Bachelor's degree or equivalent work experience in a related field
- High School diploma or equivalent
- 3-5 years of management experience in retail
- Ability to lift at least 30 lbs
- Close vision, color vision, depth perception, and focus adjustment
Desired Qualifications
- Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
- Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
- Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
- Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
- Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
- Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
- Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
- Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
- Communication Skills: Consistently clear and effective communicator, writer, and presenter
- Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
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