Manager, Sales and Customer Service
On-siteAlbany, New York, United States
Job Summary
Lead a productive sales and customer service team by coaching staff to exceed goals, optimizing productivity through data-driven strategies from Sales and Star Rewards. Manage selling support operations including stockroom, signing, equipment, and merchandising while addressing complaints and resolving colleague conflicts. Conduct ongoing talent analysis to establish career progression plans and actively fill open positions, prioritizing internal candidates. Interview, hire, train, and evaluate direct reports to maintain performance and behavioral expectations. Work a flexible retail schedule covering days, evenings, holidays, and weekends.
Required Qualifications
- Bachelor's degree or equivalent work experience in a related field
- High School diploma or equivalent
- 3-5 years of management experience in retail
- Ability to lift at least 30 lbs
- Close vision, color vision, depth perception, and focus adjustment
Desired Qualifications
- Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
- Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
- Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
- Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
- Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
- Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
- Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
- Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
- Communication Skills: Consistently clear and effective communicator, writer, and presenter
- Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
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