Manager, Sales and Customer Service
On-siteSanta Clara, California, United States
Job Summary
Lead a productive, enthusiastic team to engage customers and create memorable shopping experiences while exceeding sales goals through coaching, recognition, and optimizing productivity. Manage selling support activities including the stockroom, signing, equipment, and merchandising, and review Sales and Star Rewards data to recognize colleagues and develop improvement strategies. Conduct ongoing talent analysis, establish career progression plans, and actively fill open positions by interviewing, hiring, training, and coaching direct reports. Address complaints and resolve problems with colleagues to maintain a welcoming sales floor. Work a flexible retail schedule including days, evenings, holidays, and weekends, standing for at least two consecutive hours and lifting up to 30 lbs.
Required Qualifications
- Bachelor's degree or equivalent work experience in a related field
- High School diploma or equivalent
- 3-5 years of management experience in retail
- Ability to lift at least 30 lbs
- Close vision, color vision, depth perception, and focus adjustment
Desired Qualifications
- Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
- Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
- Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
- Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
- Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
- Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
- Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
- Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
- Communication Skills: Consistently clear and effective communicator, writer, and presenter
- Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
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