Manager, Sales and Customer Service
On-siteAustin, Texas, United States
EXPIREDAustin, Texas, United StatesOn-siteFull TimeRetailMedium
Full TimeMediumRetail
Job Summary
Lead a productive team to exceed sales goals by coaching, recognizing colleagues, and optimizing productivity through Sales and Star Rewards data analysis. Manage selling support activities including stockroom, signing, equipment, and merchandising while addressing operational areas like OMNI, Style, and Asset Protection. Interview, hire, train, and coach direct reports to meet performance expectations, conduct talent analysis for career progression, and resolve complaints. Work a flexible retail schedule covering days, evenings, holidays, and weekends.
Required Qualifications
- Bachelor's degree or equivalent work experience in a related field
- High School diploma or equivalent
- 3-5 years of management experience in retail
- Ability to lift at least 30 lbs
- Close vision, color vision, depth perception, and focus adjustment
Desired Qualifications
- Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
- Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
- Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
- Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
- Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
- Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
- Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
- Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
- Communication Skills: Consistently clear and effective communicator, writer, and presenter
- Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
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