Manager, Sales and Customer Service
On-siteNew York City, New York, United States or New York, United States
Job Summary
Lead sales initiatives and oversee the sales floor to ensure Macy's standards for customer service are upheld while exceeding sales goals through coaching and recognition. Manage selling support activities including the stockroom, signing, equipment, and merchandising, alongside operational areas such as OMNI, Style, and Asset Protection. Conduct ongoing talent analysis to establish career progression plans, actively fill open positions prioritizing internal colleagues, and interview, hire, train, and coach direct reports to meet performance expectations. Address complaints and resolve problems with colleagues while fostering an inclusive environment. Work a flexible retail schedule including days, evenings, holidays, and weekends.
Required Qualifications
- Bachelor's degree or equivalent work experience in a related field
- High School diploma or equivalent
- 3-5 years of management experience in retail
- Ability to lift at least 30 lbs
- Close vision, color vision, depth perception, and focus adjustment
Desired Qualifications
- Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
- Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
- Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
- Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
- Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
- Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
- Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
- Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
- Communication Skills: Consistently clear and effective communicator, writer, and presenter
- Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
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