Manager Rider Quality & Compliance

Rider Quality & Compliance Logistics Manager responsible for overseeing and optimizing quality and compliance across rider operations, ensuring smooth on-ground day-to-day operations of On-Road Quality Control Patrollers (t-patrollers). Focus areas include developing and implementing quality management processes, conducting audits, driving rider appearance and behaviour compliance, monitoring data-driven KPIs (RQS), maintaining a compliance matrix, reporting, and coordinating training to promote safety and regulatory adherence across Egypt, with a strong emphasis on local market dynamics and cross-functional collaboration. Proficiency in English and Arabic, stakeholder communication, and leadership of a sizable team are required.