Manager Retail Branch
$82,322–$96,244 year
On-siteCedar Rapids, Iowa, United States
Job Summary
Oversee and manage retail branch banking offices, including sales, service, and operations, while leading staff functions such as HR, audit, facilities, training, and project assignments. Implement strategic plans to support business development goals, coaching teams on outside networking, in-branch selling, and outbound phone skills to maximize loan, deposit, and referral targets. Develop and recommend annual performance targets, conduct periodic sales and service performance reviews, and prepare documentation for retention in personnel files. Coordinate daily scheduling, manage overtime and leave of absences, and ensure consistent adherence to Credit Union policies, procedures, and Board guidelines. Participate in community and business functions to maintain a positive image for the credit union within the designated marketplace. Reports to the Director Retail Branches. Requires 7+ years of credit union experience with supervisory leadership skills.
Required Qualifications
- High school diploma or the equivalent (e.g. GED)
- 7+ credit union or related experience
- Must be bondable
- Must be registered pursuant to requirements of the S.A.F.E. Act
- Ability, availability and willingness to work flexible hours to accomplish workload
- Job will require a non-traditional workweek with extra hours including evening and/or weekend duties
- Reports to work punctually, prepared for scheduled meetings and is an active participant
Desired Qualifications
- a minimum of two years supervisory experience with demonstrated leadership ability and team building skills preferred
- High energy with the ability to approach individuals and engage in a conversation to successfully win business and open accounts
- Thorough knowledge of products and services
- Ability to network/build relationships to grow business
- Interpersonal skills to represent the credit union in a positive way, both internally and externally at all times
- Accuracy and attention to detail with proficiency in both oral and written communications
- Ability to prioritize work assignments and organize work efficiently to meet established deadlines
- Well-developed problem-solving skills and ability to develop conceptual alternatives
- Ability to plan, organize, implement, and interpret the programs, goals, objectives, policies, projects, and procedures
- Conflict resolution and/or mediation skills
- Computer literacy/experience
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