Manager, Residential Lending
$105,000–$130,000 year
HybridToronto, Ontario, Canada or North York, Pennsylvania, United States
Job Summary
Lead and optimize daily residential mortgage underwriting operations, managing workflow allocation to achieve targeted service level agreements and turnaround times. Evaluate and render credit decisions on complex or high-value residential mortgage applications exceeding direct reports' authority levels. Manage, coach, and mentor a team of Mortgage Underwriters through regular performance monitoring and constructive feedback. Oversee strict adherence to regulatory standards including OSFI B-20, AML, and ATF requirements. Conduct quality assurance audits and peer reviews on underwritten mortgage files to maintain high data accuracy. Serve as the primary operational point of contact for sales, broker distribution channels, and credit risk partners to resolve escalated deal structures. Identify opportunities for operational process improvement and workflow automation within the mortgage origination system. Partner with Senior Management to recommend credit policy adjustments and support audit readiness.
Required Qualifications
- Bachelor's degree in Business, Finance, or related discipline (or equivalent practical experience)
- 5+ years of progressive experience in residential mortgage underwriting with demonstrated supervisory or team leadership experience
- In-depth knowledge of Canadian residential mortgage underwriting principles, OSFI B-20 regulatory frameworks, and credit risk management
- Proficiency with Mortgage Origination Systems (MOS), Filogix/Expert, and MS Office Suite
- Accredited Mortgage Professional (AMP) designation or related industry certifications
- Experience in alternative or non-prime residential mortgage lending
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