Manager, Research Services
$103,700–$155,600 year
On-siteSan Francisco, California, United States or Boston, Massachusetts, United States
Job Summary
Oversee daily research services delivery for legal, business, industry, news, docket, legislative, litigation analytics, and public records research to support attorneys and business professionals. Provide daily supervision, guidance, and support to the Research Analyst team, including workload coordination, prioritization, coaching, and quality review. Establish service standards, intake/triage workflows, and escalation protocols to ensure responsiveness, quality, and consistency. Consult with attorneys to clarify research objectives, scope, and deadlines; synthesize findings into concise deliverables. Partner with Knowledge Management, Practice Management, Business Development/Marketing, and IT to align tools and content with practice needs. Coordinate with the Sr. Manager of Contracts and Licensing on subscription needs assessments, trials, licensing, contract negotiation support, renewals, cost optimization, and usage tracking. Develop and maintain research guides, templates, and internal documentation; promote self-service where appropriate. Monitor trends in legal and competitive intelligence and recommend new tools, data sources, and process improvements. Create and report metrics and insights to inform resourcing and strategy. Support incident response and continuity planning for research services.
Required Qualifications
- Bachelor's degree
- 7+ years of progressively responsible legal research experience
- Experience in a large law firm, corporate legal department, or professional services environment
- 2+ years of people management experience
- Demonstrated ability to lead teams, projects, and service delivery
- Demonstrated expertise with key legal and business research platforms (e.g., Westlaw, Lexis, Bloomberg Law, PACER, SEC/EDGAR, D&B/Capital IQ, Factiva/News platforms)
- Comfort learning new tools
- Strong written and verbal communication skills
- Ability to translate complex findings into clear, practical guidance
- Excellent analytical skills
- Attention to detail
- Sound judgment regarding source reliability and completeness
- Ability to manage multiple priorities in a deadline-driven environment
- High degree of discretion and professionalism
- Ability to handle confidential and sensitive information
- Client service mindset and responsiveness
- Research strategy and source evaluation
Desired Qualifications
- Master of Library and Information Science (MLIS/MLS) or equivalent advanced degree
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.