Manager, Renewals
RemoteCanada
Job Summary
Drive renewal revenue and reduce churn across North America and Australia by ensuring ongoing attainment, closing expansion opportunities, and negotiating win/win agreements for small and medium-sized accounts. Serve as the primary point of contact for key accounts, delivering training, conducting executive business reviews, and managing the full renewal process from data analysis to 90-day forecasting. Lead a team of direct reports by coaching on sales best practices, resolving escalations, and establishing processes to streamline operations and revenue activities. Leverage qualitative and quantitative data to identify risks, correct course, and support broader sales strategy and product direction initiatives.
Required Qualifications
- University degree or comparable work experience
- 7+ years B2B Account Management Experience
- 3+ years in sales leadership role
- Outstanding sales, customer success and problem-solving abilities
- Advanced knowledge of Microsoft suite
- Excellent revenue risk identification and migration ability
- Concise communicator with the ability to communicate effectively across audiences with varied technical knowledge level
- Proactive attitude towards account management and quota achievement
- Strong analytical background with ability to translate into tangible strategy
Desired Qualifications
- SaaS preferred
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