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Intercom4 months ago

Manager, Relationship Managers (SMB)

$247,900–$296,055 year

Hybrid · Chicago, Illinois, United States

Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Industry
Customer Service Software

Job Summary

Lead and scale an AI-enabled Small Business / Scale Relationship Manager team. Hire, onboard, and coach Relationship Managers; develop reps into consultative sellers who can position AI-powered capabilities; ensure CRM hygiene, forecasting discipline, and rigorous deal inspection; own team revenue including renewals, expansion, and pipeline generation; collaborate cross-functionally with Product, Enablement, RevOps, Marketing, and CS to translate evolving AI capabilities into clear customer value and narratives; drive high standards of performance, accountability, and customer focus while balancing near-term execution with long-term team health.

Required Qualifications

  • 2 years Sales Management experience
  • Experience selling SaaS solutions in a quota-carrying environment
  • Experience managing and developing revenue-owning individual contributors
  • Strong coaching and talent development skills, particularly with early-career sellers
  • Demonstrated ability to forecast, inspect deals, and operate with rigor at scale
  • Comfort leading teams through change in a fast-moving environment
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$248k – $296k / yr

Manager, Relationship Managers (SMB) · Intercom

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