Manager, Regional Technology
On-siteLong Island City, New York, United States
Job Summary
Manage regional execution of technology pilots, rollouts, and system upgrades, ensuring projects are delivered on time with minimal disruption to store operations. Partner with central IT and store leadership to evaluate readiness, adjust rollout schedules, and lead quality assurance to ensure zero-defect deployments. Conduct on-site visits to consult with store management on leveraging existing systems like POS and clienteling tools, while acting as the primary escalation point for critical outages and complex recurring issues. Synthesize regional feedback into actionable insights to guide central roadmaps and coordinate third-party technicians during major installations. Create and maintain training materials and operational playbooks to drive user adoption during technology transitions. Monitor incident data to identify process gaps and recommend proactive support strategies.
Required Qualifications
- Bachelor's degree in Information Technology, Business Administration, or a related field
- 3–5 years of experience in technology operations, IT project management, or retail systems support
- Strong project management skills, with the ability to coordinate deployments, manage timelines, and balance priorities across multiple geographic locations
- Strategic thinker with the ability to translate operational challenges into actionable technology adoption plans
- Excellent written and verbal communication skills; capable of conducting 1-on-1 consultations with store leadership and developing comprehensive training materials
- Proven experience handling major technology escalations and guiding quality assurance (QA) and testing processes
- Working knowledge of retail environments, network infrastructure, POS systems, and Mobile Device Management (MDM) tools
- Demonstrated ability to work autonomously and prioritize tasks effectively in a remote or geographically distributed environment
- Demonstrates initiative, adaptability, and a proactive mindset in solving complex challenges
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