Manager Ramp Services YOW
On-siteOttawa, Ontario, Canada
Job Summary
Manage and direct station activities by providing safe, quality ground handling services to customers. Assist in preparing operating budgets, plan manpower and equipment resources, and monitor performance KPIs for baggage delivery and on-time arrivals. Maintain close business relationships with airport management, customs, and immigration while ensuring all operations comply with Swissport SOPs and ISO standards. Implement safety and security measures, manage local emergency plans, and support internal and external audits. Take disciplinary action as needed and resolve conflicts or irregularities promptly. Work 24/7 on-call rotation in inclement weather.
Required Qualifications
- 3-5 years of managerial experience in the ground handling operations with a strong focus on procedural compliance, safety practices, and continuous improvement processes
- Proven ability to work independently and as part of a team
- Highly motivated self-starter who can effectively prioritize, multitask, and manage to accomplish objectives within prescribed deadlines
- Excellent organizational skills with attention to detail
- Strong knowledge of ground handling operations and services
- Outstanding communication skills, including written, oral, interpersonal, and presentation skills
- Ability to be 'on call' 24/7 for emergencies
- The nature of this position demands discretion, good judgment, and prompt, accurate decision-making, as well as the management of complex situations
- Strong proficiency in the Microsoft suite of programs, including Word, PowerPoint, Outlook, and Excel
- Ability to work under pressure
- Must be able to work in inclement weather
Desired Qualifications
- A bachelor's or Associate's degree is a plus, but not required
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