Manager - Quality & Performance
On-site · Bendigo, Victoria, Australia
Job Summary
Manager - Quality & Performance to join Bendigo Hospital's Health & Education team. Take accountability for day-to-day governance of quality systems, audits, KPI validation, abatement risk management and reporting accuracy across all service lines. Implement and continuously improve the Performance Monitoring Program; oversee monthly, quarterly and ad hoc performance reporting. Act as escalation point for complex quality, performance and compliance matters to maintain an audit-ready, defensible, high-performing contract position. Maintain the Contract Risk Management Plan and Risk & Opportunity Register; provide governance oversight and deliver incident reporting/investigations. In the absence of the Senior Manager, assume full accountability for quality and performance governance, stakeholder engagement and contractual assurance obligations.
Required Qualifications
- Tertiary qualification in Quality, Risk, Business, Health, Engineering or related discipline
- Lead or Internal Auditor qualification (ISO 9001 or equivalent)
- Significant experience in quality, performance or contract assurance in complex or regulated environments (PPP/health preferred)
- Demonstrated experience acting or deputising at senior management level
- Operating within a 24/7 healthcare PPP environment, the role requires strong judgement, influence and resilience, with a focus on proactive risk management, data-driven decision-making and continuous improvement
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