Manager, Quality - Parts Distribution Center
$73,000–$95,550 year
On-siteMississippi, United States
Job Summary
Lead the quality function for a large parts and supplies distribution center by establishing standards, audit routines, and controls across inbound, outbound, replenishment, returns, and inventory movement processes. Develop quality management systems, standard work, inspection processes, defect tracking, and corrective action processes to support accurate and reliable order fulfillment. Monitor performance metrics including order accuracy, pick/pack accuracy, shipping accuracy, receiving accuracy, damage rates, returns, inventory discrepancies, customer claims, and process compliance. Lead root cause analysis and corrective action efforts for quality issues such as mis-picks, incorrect shipments, damaged product, packaging failures, receiving errors, inventory mismatches, labeling issues, and customer-impacting defects. Partner with distribution operations leaders, front-line supervisors, inventory control, transportation, procurement, customer service, suppliers, and supply chain partners to resolve concerns, reinforce standard work, and reduce variation. Establish inspection, containment, rework, disposition, and return-to-stock processes for nonconforming parts and supplies. Use WMS, ERP, reporting tools, and dashboards to identify trends, prioritize improvement opportunities, and communicate performance to leadership. Lead continuous improvement initiatives focused on reducing defects, improving fulfillment accuracy, strengthening packaging quality, and enhancing customer service levels. Support new product introductions, SKU transitions, vendor changes, and operational ramp-ups by ensuring quality requirements are clearly defined and executed. Maintain audit readiness and compliance with internal controls, safety requirements, operating procedures, customer requirements, and applicable distribution quality standards. Lead, coach, and develop quality team members to foster a culture of accountability, accuracy, safety, customer focus, and continuous improvement. Prepare and present quality performance updates, trend analysis, corrective action plans, and improvement recommendations to operations and supply chain leadership.
Required Qualifications
- Bachelor's degree in Supply Chain, Logistics, Operations Management, Quality, Engineering, Business, or a related field
- 8+ years of experience in quality, distribution, warehouse operations, logistics, supply chain, manufacturing, or a related operational environment
- Prior leadership experience managing quality teams, quality technicians, auditors, analysts, or related operational support teams
- Strong knowledge of distribution center quality processes, including receiving inspection, order accuracy, pick/pack verification, shipping accuracy, returns, damage reduction, packaging quality, and process audits
- Experience in a high-volume, high-SKU distribution center or warehouse environment
- Proven ability to lead root cause analysis, corrective actions, containment, process improvement, and standard work implementation
- Strong analytical skills with experience using quality metrics, operational data, dashboards, and reporting tools to identify trends and drive performance improvement
- Experience with WMS, ERP, and quality reporting systems
- Strong communication, leadership, influencing, problem-solving, decision-making, and follow-through skills
- Ability to partner effectively with operations, inventory control, transportation, customer service, procurement, suppliers, and senior leadership in a fast-paced distribution environment
- Ability to work in an on-site distribution center environment, including standing, walking, bending, and moving throughout warehouse, dock, receiving, shipping, returns, and inventory areas
- Ability to occasionally lift up to 25 pounds and inspect products, packaging, pallets, racks, workstations, and process areas as needed
- Ability to use a computer, WMS/ERP systems, reporting tools, and standard office equipment for extended periods
- Ability to support quality investigations, audits, inspections, and operational issue resolution across multiple areas of the distribution center
Desired Qualifications
- Experience in HVAC, aftermarket parts, service parts, industrial supplies, or other high-SKU parts distribution environments
- Experience building or scaling a quality function in a large distribution center, start-up operation, network transition, or WMS-enabled environment
- Lean, Six Sigma, quality auditor, or similar continuous improvement certification
- Experience using quality data to reduce customer claims, improve order accuracy, reduce damages, and strengthen fulfillment reliability
- SAP, EWM, TM, or similar platforms
- Familiarity with Lean, Six Sigma, 5S, continuous improvement, process control, and audit methodologies
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