Manager, Quality - Parts Distribution Center
$73,000–$95,550 year
On-siteMississippi, United States
Job Summary
Establish quality standards, procedures, and audit routines across inbound, outbound, replenishment, and inventory movement processes in a high-volume parts distribution center. Develop quality management systems, defect tracking, and corrective action processes to ensure accurate order fulfillment, while monitoring metrics like shipping accuracy, damage rates, and customer claims. Lead root cause analysis for quality issues including mis-picks, packaging failures, and receiving errors, partnering with operations, procurement, and supply chain leadership to resolve concerns and prevent recurring defects. Implement inspection, containment, and rework processes for nonconforming parts, utilizing WMS and ERP data to identify trends and drive continuous improvement initiatives focused on reducing variation and strengthening customer service levels.
Required Qualifications
- Bachelor's degree in Supply Chain, Logistics, Operations Management, Quality, Engineering, Business, or a related field
- 8+ years of experience in quality, distribution, warehouse operations, logistics, supply chain, manufacturing, or a related operational environment
- Prior leadership experience managing quality teams, quality technicians, auditors, analysts, or related operational support teams
- Strong knowledge of distribution center quality processes, including receiving inspection, order accuracy, pick/pack verification, shipping accuracy, returns, damage reduction, packaging quality, and process audits
- Experience in a high-volume, high-SKU distribution center or warehouse environment
- Proven ability to lead root cause analysis, corrective actions, containment, process improvement, and standard work implementation
- Strong analytical skills with experience using quality metrics, operational data, dashboards, and reporting tools to identify trends and drive performance improvement
- Experience with WMS, ERP, and quality reporting systems
- Familiarity with Lean, Six Sigma, 5S, continuous improvement, process control, and audit methodologies
- Strong communication, leadership, influencing, problem-solving, decision-making, and follow-through skills
- Ability to partner effectively with operations, inventory control, transportation, customer service, procurement, suppliers, and senior leadership in a fast-paced distribution environment
- Ability to work in an on-site distribution center environment, including standing, walking, bending, and moving throughout warehouse, dock, receiving, shipping, returns, and inventory areas
- Ability to occasionally lift up to 25 pounds and inspect products, packaging, pallets, racks, workstations, and process areas as needed
- Ability to use a computer, WMS/ERP systems, reporting tools, and standard office equipment for extended periods
- Ability to support quality investigations, audits, inspections, and operational issue resolution across multiple areas of the distribution center
Desired Qualifications
- Experience in HVAC, aftermarket parts, service parts, industrial supplies, or other high-SKU parts distribution environments
- Experience building or scaling a quality function in a large distribution center, start-up operation, network transition, or WMS-enabled environment
- Lean, Six Sigma, quality auditor, or similar continuous improvement certification
- Experience using quality data to reduce customer claims, improve order accuracy, reduce damages, and strengthen fulfillment reliability
- SAP, EWM, TM, or similar platforms
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