Manager Quality - Logistics
On-site · California, United States or Oregon, United States
Job Summary
Quality Manager for US Warehouse Operations leads the quality program across multiple warehouse locations, owning the QMS, driving audits and CAPAs, and delivering data-driven continuous improvements. Responsibilities include maintaining ISO-compliant quality policies and procedures, leading internal/external audits (customer and regulatory), establishing and reporting quality KPIs, performing root cause analyses (8D, 5-Why, DMAIC) and implementing corrective and preventive actions, reducing defects and process variation in warehouse workflows (inventory management, shipping, receiving, material handling), conducting regular process audits and GEMBAs, partnering with cross-functional teams (logistics, engineering, supply chain) to improve end-to-end quality and efficiency, acting as escalation point for quality issues, leading cross-functional CI initiatives, and ensuring safety, environmental, and regulatory compliance. Travel to US warehouse locations (20-30% between OR and CA, with additional travel to AZ and other locations) is required. Our global team emphasizes a quality-first culture, data-driven decision making, and continuous improvement across manufacturing-supporting logistics operations.
Required Qualifications
- Bachelor’s degree in Engineering, Quality, Business, or a related field
- 12 years of experience in quality, manufacturing, logistics, or operations environments
- Experience managing or supporting quality systems within warehouse or supply chain operations (preferred)
- Knowledge of Quality Management Systems (QMS) and ISO standards (e.g., ISO 9001)
- Analytical mindset with data analysis, KPI tracking, and reporting
- Experience with audits, quality systems, and continuous improvement initiatives
- Lean Six Sigma certification or equivalent quality training (preferred)
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