Manager, Quality Assurance
On-siteColumbus, Ohio, United States
Job Summary
Lead Home Office quality assurance strategy, partnering with Sourcing, Technical Design, and regional teams to identify risks, drive issue resolution, and ensure expectations align with business needs across assigned product categories. Manage supplier and factory quality performance by reviewing audit outcomes, failed test reports, and compliance escalations to establish corrective action plans and prioritize factory visits. Own testing programs, compliance labeling requirements, and product risk decisions while analyzing quality data to recommend process improvements and continuous improvement initiatives. Balance speed, quality, cost, and risk considerations to support informed cross-functional decisions throughout the product lifecycle. Requires 8+ years in supplier quality and the ability to travel internationally.
Required Qualifications
- Bachelor's degree in Textiles, Quality Assurance, Manufacturing, Product Development, Sourcing, Business, or a related field
- Ability to travel internationally as business needs require
Desired Qualifications
- 8+ years of progressive experience in Quality Assurance, Supplier Quality, Product Integrity, Product Compliance, Sourcing, or related apparel/product development functions
- Prior experience managing quality programs, supplier performance, testing processes, production issue resolution, or cross-functional quality initiatives
- Strong understanding of apparel quality, fabric and garment construction, product testing, care and compliance labeling, supplier quality systems, factory production processes, and corrective action management
- Experience partnering with international vendors, factories, regional QA teams, field auditors, and third-party testing laboratories
- Demonstrated ability to influence cross-functional partners and external suppliers without always being physically present in the factory market
- Strong analytical skills with the ability to interpret quality metrics, testing results, audit findings, supplier scorecards, and production risk indicators
- Excellent communication, presentation, documentation, and relationship-building skills with the ability to summarize complex issues clearly for leadership
- Strong planning, prioritization, and organizational skills with the ability to manage multiple suppliers, categories, risks, timelines, and escalations at once
- Curious, adaptable, detail-oriented, collaborative, and comfortable operating in an ever changing environment with a high degree of ownership
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