Manager, Quality and Improvement and Policy – Strategy, System & Quality Improvement, Permanent Full-Time (1.0)
On-site · Ottawa, Ontario, Canada
Job Summary
Manager, Quality Improvement and Policy provides leadership for continuous quality improvement and the policy office at CHEO. Responsible for developing frameworks, tools and supports to help operational teams solve problems and drive Lean quality improvement. Leads a team of specialists, coaches staff, oversees policy and medical directives processes, and coordinates resources (financial, human, space, equipment) aligned with the hospital’s strategic plan. Oversees the continuous quality improvement learning program, Lean methodologies, and related initiatives; manages budgets and serves as a resource to internal and external stakeholders. Includes hiring, coaching, mentoring, and performance management of direct reports, and fostering organizational change through quality improvement and policy development. Candidate will demonstrate strong leadership, budgeting, workshop/facilitation skills, and compliance with occupational health, safety and policy requirements, with bilingual capabilities preferred.
Required Qualifications
- Bachelor’s Degree (Essential)
- Lean Six Sigma Green Belt (Essential)
- Lean Six Sigma Black Belt (Preferred)
- Minimum five (5) years’ experience working in a hospital or clinical setting (Essential)
- Minimum of five (5) years’ informally or formally leading teams or individuals (Essential)
- Experience leading quality improvement initiatives (Essential)
- Experience developing and managing budgets (Preferred)
- Experience with hospital policy and procedure development (Preferred)
- Experience developing and facilitating workshops or training (Preferred)
- Experience in organizational wide change management (Preferred)
- Strong knowledge of LEAN management principles and quality improvement (Essential)
- High degree of interpersonal skills and proven ability to deal effectively with internal and external stakeholders. (Essential)
- Ability to effectively inspire, lead, manage, motivate and mentor teams. (Essential)
- Criminal Record Check (Level 1) (Essential)
- Bilingualism (French/English) (Preferred)
Desired Qualifications
- Lean Six Sigma Green Belt (Essential)
- Lean Six Sigma Black Belt (Preferred)
- Experience leading quality improvement initiatives (Essential)
- Experience developing and managing budgets (Preferred)
- Experience with hospital policy and procedure development (Preferred)
- Experience developing and facilitating workshops or training (Preferred)
- Experience in organizational wide change management (Preferred)
- Bilingualism (French/English) (Preferred)
- Criminal Record Check (Level 1) (Essential)
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