Manager, Qantas Business Rewards Sales Planning
On-siteSydney, New South Wales, Australia
Job Summary
Lead sales and customer engagement planning across the Qantas Business Rewards program by turning customer insights and analytics into strategic decisions and commercial growth. Develop and execute targeted sales campaigns, drive customer targeting and segmentation strategies, and translate complex data into actionable recommendations for senior stakeholders. Own the customer engagement and campaign calendar, identifying the right offers, incentives, and growth opportunities to drive customer activation, retention, and revenue performance. Build and enhance planning frameworks, reporting capabilities, and ways of working while influencing cross-functional teams to deliver commercial outcomes. This role involves working across Sales, Marketing, Loyalty, Revenue Management, and Digital teams to foster a culture of continuous improvement and data-driven decision making.
Required Qualifications
- 8+ years' experience in commercial planning, sales operations, business intelligence, insights, customer analytics or a related commercial role
- Strong analytical capability with experience translating large datasets into commercial insights and business outcomes
- Demonstrated commercial acumen and the ability to identify growth opportunities and influence performance
- Experience developing customer targeting, segmentation and engagement strategies that drive commercial outcomes
- Experience leading customer engagement, CRM, sales or marketing campaigns from strategy
- Experience delivering performance reporting and influencing senior stakeholders through data-driven recommendations
- Demonstrated experience driving continuous improvement, process optimisation and new ways of working to improve commercial outcomes
- Strong stakeholder management skills with the ability to influence and collaborate across multiple business functions
- Previous leadership, coaching or mentoring experience
- Advanced analytical and financial modelling capabilities with demonstrated experience using Excel, Cognos or CRM platforms
- Right to work in Australia / New Zealand without restriction or sponsorship
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.