Manager ProServices
On-siteMooresville, North Carolina, United States
Mooresville, North Carolina, United StatesOn-siteFull TimeBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Manage customer service systems and lead strategy to ensure field and store service teams have tools to capitalize on sales opportunities. Lead the design of system enhancements, manage cross-functional teams for CRM roadmap implementation, and forecast project budgets with IT and Finance. Serve as a subject matter expert for Pro-CRM systems, lead defect resolution initiatives, and synthesize feedback from Stores and Field Sales Leadership into actionable plans. Facilitate communication between internal stakeholders and vendor partners to ensure system functionality meets internal customer needs.
Required Qualifications
- Bachelor's degree in MIS, Economics or related field or equivalent years of experience in lieu of education requirement, if applicable
- 3 Years Experience in a large sales organization
- Experiencing managing CRM systems
- Demonstrated experience in gathering and transforming customer needs into an actionable product vision and requirements definition
- Strong user experience/design sense, with a record of building great products
- Minimum Qualifications
Desired Qualifications
- Experience in Omni-channel retailing or b to b sales
- Experience in designing, developing, and building collaborative or social web technologies, either in the consumer or enterprise spac
- Experience presenting to executive leadership and handling sensitive customer escalations
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