Manager, Promotions Delivery Operations
On-siteFort Lauderdale, Florida, United States
Job Summary
Own the end-to-end promotion delivery lifecycle across cruise ticketing, pre-cruise planning, and the mobile app by translating strategies into executable plans, enforcing quality gates, and serving as final operational sign-off. Define delivery workflows, SLAs, and governance to reduce defects, while acting as the bridge between Revenue, Marketing, Product, and Technology teams to coordinate readiness across content, pricing, and tracking. Oversee international launches for UK, AUS/NZ, Asia, and Japan, ensuring localization and regulatory compliance. Manage a team of three Promotion Analysts, set performance expectations, and lead rapid resolution for live promotion issues, outages, or misconfigurations. Monitor performance and conduct post-campaign reviews to drive operational improvements and measurable promotional results.
Required Qualifications
- Bachelor's degree in E-commerce or Marketing
- Master's in Business or Marketing
- Must be legally authorized to work in the United States
- 5+ years of experience in eCommerce operations, digital production, or promotion execution
- 3+ years managing operational or delivery-focused teams
- Deep understanding of promotion setup, QA, and deployment within enterprise eCommerce platforms
- Experience with Salesforce Commerce Cloud or comparable platforms
- Strong process design, documentation, and operational governance skills
- The ability to manage complex, high-volume promotional calendars
- Must be located in (or willing to relocate to) the Fort Lauderdale/Miami area
- Must be available to work from a designated Princess location in South Florida Monday through Thursday each week
- Must be available to work from their homes on Fridays
Desired Qualifications
- Proven ability to build productive relationships and motivate teams
- Strong experience leading promotion delivery, agency, and testing professionals
- Demonstrated success driving revenue growth in eCommerce
- Strong understanding of eCommerce platforms, web analytics, and digital marketing
- Experience managing large eCommerce websites and pre-cruise planning tools
- Proven ability to establish analytics strategy and communicate insights for data-driven decisions
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