Manager, Program Management
HybridRa'anana, Central District, Israel
Job Summary
Oversee the day-to-day management of a global group of Program Managers, ensuring high-impact, business-critical projects stay on track, address issues promptly, and align with strategic direction. Lead and develop the team through coaching, performance management, and career growth while maintaining consistent execution standards across the portfolio. Manage R&D tools and processes, driving improvements to the frameworks relied upon by engineering. Partner with Product, Engineering, and other stakeholders to unblock issues and keep programs moving. This operational role requires 10–12+ years leading complex cross-functional programs and 4+ years managing people in a global setting. Reporting to the Director, R&D Operations, CX, the position offers a hybrid schedule under NiCE-FLEX.
Required Qualifications
- 10–12+ years leading complex, cross-functional programs in a software or technology environment
- 4+ years directly managing program or project managers, ideally within a global or distributed organization
- Proven track record delivering large-scale, cross-product or cross-functional initiatives
- Strong people-management skills: hiring, coaching, and performance management
- Exceptional stakeholder management and executive-level communication
- Ability to build governance and process structure in ambiguous, fast-evolving environments
- Strong analytical, organizational, and prioritization skills across a broad program portfolio
- Equally comfortable doing hands-on program work and people leadership
- Fluent English, written and spoken
- University degree, preferably in Industrial Engineering, Information Systems, Computer Science, or a related field
- PMP, or equivalent program/project management certification
Desired Qualifications
- MBA an advantage
- Familiarity with AI-driven or automation tools for program/portfolio management
- Familiarity with R&D tooling (e.g., Atlassian/JIRA, static code analysis, build tools)
- System analysis background
- Prior experience working within an R&D organization
- Background in SaaS, CX, or contact center technologies
- Experience with security, compliance, or enterprise-scale customer requirements
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