Manager, Program Design
On-siteCheshire, Connecticut, United States
Job Summary
Lead and develop a team providing coaching, mentorship, performance feedback, and career development support across remote, hybrid, and in-office members. Partner with business leaders and stakeholders to clarify project scope, define business objectives, and establish success criteria for new carrier implementations, product launches, and strategic initiatives. Guide the development of detailed business requirements and oversee process flows, implementation plans, and supporting materials. Build strong partnerships with Product, Engineering, Data, and operational teams to assess feasibility and ensure solutions support business goals. Provide clear communication regarding project objectives, progress, risks, and post-launch outcomes. Lead change management and go-to-market activities to support successful adoption of new products and processes. Monitor program performance and operational metrics to identify improvement opportunities. Facilitate cross-functional alignment and decision-making across multiple teams. Travel approximately 10–15% annually for meetings and stakeholder engagement.
Required Qualifications
- A bachelor's or master's degree in a relevant field, such as Business, Finance, or Risk Management.
- 8+ years of insurance industry experience, working in Underwriting or a Product Development capacity with insurance products, preferably commercial insurance.
- Experience in project management and familiarity with technology concepts.
- Experience documenting business requirements.
- Expertise in quoting and policy administration.
- A 'do-what-it-takes' attitude when it comes to accomplishing tasks.
- Exceptional analytical, organizational, and time management skills.
- Strong critical thinking skills with the ability to define problems, analyze data, establish facts, and draw valid conclusions.
- A keen awareness and sensitivity to the customer experience, with a passion for delivering exceptional service.
- Excellent written and verbal communication skills.
- Ability and willingness to travel periodically for team meetings, stakeholder engagement, office visits, offsites, and company events (approximately 10–15% annually).
- Ability to lead and develop geographically dispersed teams across multiple locations, time zones, and work arrangements.
- Demonstrated ability to foster engagement, inclusion, accountability, and team culture within a distributed workforce.
Desired Qualifications
- SQL experience
- Chartered Property Casualty Underwriter designation
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