Manager, Product & Operations Analytics

Manage a team of analysts supporting product performance, collections/delinquency, and customer service/servicing analytics, including hiring, coaching, and performance management. Set priorities, allocate workload across competing requests, and ensure consistent analytical standards while acting as the primary escalation point for data and methodology questions. Oversee analysis for product adoption, feature-level decisions, and experimentation strategy, including A/B testing design. Monitor delinquency trends, roll rates, and payment recovery performance to inform treatment decisions and vendor evaluations. Guide root cause analysis on operational issues affecting customer experience and contact volume. Partner with Product and Operations leadership to translate roadmaps into analytical deliverables and present findings to senior stakeholders.