Manager, Product Operations, AI CTRL
$115,000–$125,000 year
Hybrid · Pittsburgh, Pennsylvania, United States or Columbus, Ohio, United States
Job Summary
Manager, Product Operations for Expedient's AI CTRL platform. Own reporting, OKR tracking, order-to-cash and CPQ inputs, and performance analytics to inform product, sales, and finance decisions. Build automated reporting and dashboards (Retool), track partner-sourced revenue and unit economics, maintain CPQ configurations, pricing rules, and cost components, and run the weekly/monthly OKR cadence. Collaborate with IT, Sales Operations, Finance, and Customer Success to align pipeline definitions and data quality. Proficient in Salesforce CPQ, Sigma/Looker/Tableau/ThoughtSpot/Mode, Retool, and fluent SQL; strong SaaS metrics knowledge; Bachelor's degree required.
Required Qualifications
- 5+ years of experience in product operations, business operations, revenue operations, sales operations, or strategic finance at a B2B SaaS or technology company
- Track record of building reporting and automation from scratch
- Hands-on fluency with Salesforce as a system of record, including report and dashboard construction, data hygiene, and CPQ configuration
- Hands-on fluency with Sigma, or a comparable analytics platform such as Looker, Tableau, ThoughtSpot, or Mode
- Hands-on fluency with Retool, or a comparable internal tooling and automation platform such as n8n
- Strong SQL competence
- Working knowledge of SaaS commercial metrics: bookings, ARR, gross margin, NRR, and consumption economics
- Experience working across product, sales, finance, and IT, with the ability to translate between technical and commercial audiences
- Bachelor's degree in Business, Finance, Economics, Computer Science, or a related field
- Preferred qualifications include experience with managed services/cloud/CX/SaaS, Salesforce CPQ, consumption-based pricing, channel/partner program operations, and AI infrastructure cost drivers
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