Manager, Product Experience
HybridCarmel, Indiana, United States
Job Summary
Lead a team of Product Experience Specialists to define, plan, and drive product experience-based testing for new and updated Allegion products. Collaborate directly with Product Development, Engineering, and NPD teams to communicate customer interface concerns and validate user expectations through early prototype and minimal viable product testing. Manage project-based initiatives including Beta projects with partners, field testing locations, and system validations to discover and avoid product frustrations. Drive employee engagement, develop team members, and deliver product training materials while reporting findings to business leaders.
Required Qualifications
- 3-5 years' experience working with Implementation and use of consumer/commercial electronic locking and security devices
- Customer facing Use Cases development and User Interface standards
- Bluetooth and Wi-Fi product connectivity and use
- Experience in Access Control and Electronic Security
- Bachelor's degree in Engineering, Information Technology, Business Administration or related degree
- Must be computer literate and comfortable working with Microsoft Office Applications
- Strong knowledge of Electro-mechanical Locking Devices, Gateway/Bridge Communication, Access Control, Mobile Applications, POE power, and Cloud components
- Excellent verbal, written, computer, and presentation skills
- Ability to clearly communicate complex solutions in ways the customer will understand and be able to successfully use
- Effective communication of the customer experiences to the technical development team
- Documentation and training technical product support teams
- Communicating Product Experience needs/issues with the Product Experience Manager
- Travel up to 25%
Desired Qualifications
- a plus
- Mechanical inclined, able to use small hand tools effectively
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