Manager - Premium Services - TSE
$150,000–$200,000 year
On-siteCharlotte, North Carolina, United States
Job Summary
Lead the retention, revenue growth, and overall success of Tepper Sports & Entertainment's premium membership portfolio by driving renewal performance, member engagement, and long-term account value. Develop and lead a high-performing Premium Services team while partnering cross-functionally to support premium product growth, stadium transformation initiatives, and the delivery of best-in-class hospitality experiences. Serve as a strategic business leader, utilizing member insights, operational analytics, and industry trends to influence retention strategies, enhance premium offerings, and support the continued growth of a multi-million-dollar premium hospitality business. Work evenings, weekends, and holidays as required by the event schedule.
Required Qualifications
- 6+ years of experience in premium services, hospitality, account management, customer success, business development, or sports and entertainment
- Proven success managing high-value client relationships, driving retention, and supporting revenue growth
- Experience leading, developing, and holding teams accountable to clear goals and service standards
- Highly organized, strategic, and detail-oriented with strong follow-through and operational discipline
- Strong business acumen with the ability to analyze trends, identify opportunities, and drive results
- Exceptional communication, relationship-building, and problem-solving skills
- Ability to work evenings, weekends, and holidays as required by the event schedule
Desired Qualifications
- Experience with CRM and ticketing platforms such as Salesforce, KORE, Archtics, Ticketmaster, or similar systems preferred
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