Manager, Premium Experience
On-siteJacksonville, Florida, United States
Job Summary
Lead all food and beverage operations for premium hospitality spaces, including 12 luxury suites, club seating, picnic areas, lounges, and private event venues. Oversee setup, presentation, and breakdown of service areas while ensuring event-ready readiness, proper staffing, and highest standards of cleanliness. Recruit, hire, train, schedule, and supervise full-time, part-time, and seasonal staff, including suite attendants, bartenders, and servers. Partner with Food & Beverage leadership to develop catering menus, manage inventory, verify orders against client agreements, and monitor food costs and profitability. Build relationships with suite holders and corporate partners to execute customized hospitality experiences and resolve guest concerns promptly. Ensure compliance with food safety regulations, responsible alcohol service policies, and health department standards across all service areas.
Required Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, Sports Management, Culinary Management, or a related field; equivalent combination of education and relevant experience may be considered.
- Minimum of 3 years of progressively responsible experience in food and beverage operations, hospitality, premium services, catering, or event management.
- At least 2 years of supervisory or management experience leading full-time, part-time, or seasonal staff.
- Experience managing premium hospitality operations, catering, suites, clubs, or VIP service in a sports, entertainment, hotel, convention center, or similar high-volume venue.
- Strong leadership, organizational, and time management skills with the ability to manage multiple priorities simultaneously.
- Exceptional guest service and interpersonal skills with a commitment to creating memorable experiences.
- Demonstrated ability to lead teams in a fast-paced, event-driven environment while maintaining attention to detail.
- Experience with point-of-sale (POS) systems, inventory management, and food and beverage financial controls.
- Working knowledge of food safety, sanitation, responsible alcohol service, and applicable health regulations.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Teams).
- Excellent verbal and written communication skills.
- Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on the game and event calendar.
- Ability to stand and walk for extended periods throughout events.
- Ability to lift and carry up to 40 pounds.
- Ability to work in both indoor and outdoor environments and in varying weather conditions.
- Ability to climb stairs frequently and navigate all areas of the ballpark.
- Ability to perform duties in a fast-paced environment while maintaining a high level of professionalism and guest service.
Desired Qualifications
- Previous experience in Minor League Baseball, Major League Baseball, professional sports, live entertainment, or large public assembly venues.
- Experience managing suite operations, premium hospitality programs, or high-end catering services.
- Experience with event management software, catering management systems, or POS platforms such as Toast, Clover, Square, or comparable systems.
- Knowledge of food and beverage cost control, budgeting, forecasting, and inventory management.
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