Manager, Portfolio and Projects
On-sitePasig City, Metro Manila, Philippines
Job Summary
Manage the country's central PMO lead role by evaluating incoming business requests for feasibility, strategic alignment, and ROI before approving them onto the roadmap. Negotiate with stakeholders to defer or reject projects that exceed operational capacity, while establishing governance standards, risk frameworks, and accountability structures across cross-functional delivery teams. Oversee end-to-end portfolio execution for tactical operational projects, monitor organizational bandwidth to prevent bottlenecks, and ensure active initiatives collectively meet key OKRs for efficiency and satisfaction. Directly mentor the Prioritization & Intake Lead and maintain alignment with the Planning & Insight Head to integrate short-term tactics with multi-year strategic transformations.
Required Qualifications
- 6–8 years of dedicated Program, or Portfolio Management experience within Contact Center Operations, Shared Services, or Tech Platforms
- Demonstrated experience establishing business intake frameworks, prioritization scoring models, and PMO governance structures
- 3+ years of experience with core contact center and support metrics (cost efficiency, Service level agreement management, quality standards, volume drivers, and self-service adoption)
- Advanced stakeholder management, negotiation, and direct team leadership skills
Desired Qualifications
- PMP or Lean Six Sigma certification
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.