Manager, Policy Administration (Life - Premium Financing)
Hybrid · Hong Kong, Hong Kong
Job Summary
Manager, Policy Administration (Life - Premium Financing) designs and implements an end-to-end operating model for Premium Financing across new business, in-force servicing, claims, surrender and policy maturity; develops operational workflows for quotation, application intake and validation, collateral assignment and release, premium payments, policy loans, dividends, and distribution of proceeds to assignees; establishes bank partner onboarding and governance with robust controls (maker-checker, four-eyes, segregation of duties, reconciliations); ensures HKIA and HKMA compliance; collaborates with IT and Life Business Solutions on system enhancements (assignment indicators, encumbrance markers, automated correspondence, bank reporting); manages relationships with bank partners, performance KPIs, incident handling, and continuous improvement; delivers training and knowledge transfer to teams; requires extensive life policy administration experience, premium financing operations know-how, and fluency in English and Chinese (Cantonese, Mandarin) for Hong Kong.
Required Qualifications
- Bachelor’s degree holder with minimum 8 years of experience in Life Insurance Policy Administration
- Professional designation, such as FLMI, ACS, ALMI, ANZIIF is preferable
- Hands-on experience in setting up or running Premium Financing operations for par-saving, whole life or endowment products is required
- Familiar with policy assignment mechanics, par product mechanics including reversionary bonus, terminal bonus, cash dividends, policy loan interactions on assigned policies
- Comprehensive understanding of HKIA GL16 and the operational implications of the Premium Financing IFS and post-sales control is essential
- Exposure to broker channel premium financing in addition to bank channel is desirable
- Strong analytical, problem-solving and stakeholder management capabilities
- Good interpersonal and communication skills
- Good command of both written and spoken English and Chinese (i.e. Cantonese, Mandarin)
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