Manager, Performance & Insights - The Orchard
$85,000–$90,000 year
On-siteNew York, United States
Job Summary
Lead performance reporting across Digital Operations, Rights Management, and Content Integrity by executing a consistent KPI and SLA framework. Develop standardized reporting and dashboards in Looker or Sigma to aggregate data, identify trends, and ensure accuracy. Manage weekly and monthly review cadences to enable cross-team alignment, while translating complex metrics into actionable insights for leadership. Partner with team leads to contextualize performance trends and track follow-up on key issues through both structured and ad hoc analysis. This office-first role requires four days in the office in New York.
Required Qualifications
- 3+ years of experience in performance analytics, business operations, or data-driven operational roles
- Strong understanding of KPI development, SLA tracking, and performance reporting
- Advanced proficiency in Excel and data visualization tools (e.g. Looker, Sigma)
- Strong SQL proficiency required for data extraction and analysis
- Proven ability to synthesize complex data into clear, actionable insights for non-technical stakeholders
- Strong communication skills with the ability to present findings in a clear and structured way
- High attention to detail with a commitment to data accuracy and integrity
- Experience working cross-functionally and supporting multiple stakeholder groups
- Ability to manage multiple priorities in a structured, proactive manner within a fast-paced environment
- Office- first role, in office 4 days a week
Desired Qualifications
- Knowledge of music metadata, digital distribution, or DSP ecosystems is preferred
- Proficiency in Google, Apple, and Microsoft applications
- Experience supporting operational reporting in a centralized or multi-team environment
- Experience working with a record label, distributor, and/or digital service content management systems (e.g. iTunes Connect, YouTube CMS, Spotify for Music Providers)
- Background in establishing reporting cadences or operating rhythms within global teams
- Fluency in a second language
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